Chapter 23 - The Hospital Changes One Thing

The hospital later invited me to participate anonymously in a patient-safety review.
I agreed.
The medical system had not caused what happened.
But the portal issue offered a useful lesson.
Proxy access remained active long after fertility treatment ended.
The clinic introduced clearer periodic reminders:
Who currently has access to your account?
Do you still want them to?
Appointment-cancellation notices became more explicit.
Canceled by you.
Canceled by proxy representative.
Not a tiny detail hidden three menus deep.
Another addition appeared during certain adult injury encounters:
Would you like to review who can view or manage your medical account?
Small system change.
No guarantees.
May you like
Still worthwhile.
Safety is often improved by boring design.