infolio

Chapter 23 - The Hospital Changes One Thing

The hospital later invited me to participate anonymously in a patient-safety review.

I agreed.

The medical system had not caused what happened.

But the portal issue offered a useful lesson.

Proxy access remained active long after fertility treatment ended.

The clinic introduced clearer periodic reminders:

Who currently has access to your account?

Do you still want them to?

Appointment-cancellation notices became more explicit.

Canceled by you.

Canceled by proxy representative.

Not a tiny detail hidden three menus deep.

Another addition appeared during certain adult injury encounters:

Would you like to review who can view or manage your medical account?

Small system change.

No guarantees.

May you like

Still worthwhile.

Safety is often improved by boring design.

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