Chapter 17 - The clients learn the truth

I personally called the two affected clients after authorities allowed disclosure.
I did not say:
Good news, it wasn’t our fault.
Because some of it still was.
Our system allowed customer-side credential manipulation without enough anomaly detection.
Ethan exploited weaknesses.
That meant weaknesses existed.
Vale reimbursed certain additional client costs beyond insurance.
Accelerated security upgrades.
Paid for independent system audits.
Why?
Because sabotage and vulnerability can coexist.
Another person’s crime does not transform our design flaw into excellence.
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That lesson cost millions.
Worth it.